In an era of rapid technological advancement, the question arises: Can AI replace human warmth and understanding in mental health?
The latest research published in the Croatian Medical Journal reveals that while AI chatbots like ChatGPT can provide accurate and expertly aligned information, patients and clients still prefer a human relationship with mental health professionals.
🔹 AI can be a useful tool, but patients emphasize that empathy, understanding and support are key elements in the healing process..
🔹 Psychiatrists were rated as the most trusted source of information, while chatbots did not achieve the same level of trust.
🔹 The therapeutic alliance remains indispensable – what chatbots still cannot provide is the human connection that is essential for the success of psychotherapy.
Technology can be a valuable addition, but human connection and empathy are the indispensable foundation of mental health.
More information: Croatian Medical Journal – CMJ 2025